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Workshop [clear filter]
Wednesday, October 16
 

11:20am

Workshop 1: Launch your marketplace to expand your online business. Learn why and how from Galeries Lafayette (Galeries Lafayette/Mirakl)
Limited Capacity seats available

Synopsis
Created at the end of the nineteenth century, Galeries Lafayette is a major department store, symbol of the art of French living, with a mission of “making the beautiful and the good accessible to all”. In this workshop, Internet and E-commerce Director Franck Zayan will tell us more about Galeries Lafayette’s decision to launch its marketplace to create a real “online concession” business.
Franck Zayan will explain why the launch of a marketplace directly fits into at Galeries Lafayette's omnichannel approach to serving their clients with the most complete shopping experience. He will talk about the meticulous selection of retailers allowed to sell their products directly on Galerieslafayette.com and how this innovation that followed a complete platform change was made possible.
Following Franck Zayan’s presentation, Adrien Nussenbaum, Co-founder and Head of Sales of Mirakl, will briefly talk about how online marketplaces can help retailers achieve online profitable growth. Adrien will also explain how Mirakl’s marketplace solution was built to provide its customers with all best practice functionalities and total flexibility such as in the Galeries Lafayette context where Mirakl is notably coupled to Hybris and Endeca.

Who should attend:
Retailers looking to start an online business or wishing to expand their multichannel ativity, media publishers, service providers, B2B markets looking to drive more online revenues from their brand, audience and customers.

Speakers:
Franck Zayan, Internet and E-commerce Director, Galeries Lafayette
Adrien Nussenbaum, Co-founder and Head of Sales, Mirakl

About Galeries Lafayette
Created at the end of the nineteenth century, Galeries Lafayette, 100% owned by Groupe Galeries Lafayette, is a major department store, symbol of the art of French living, with a mission of “making the beautiful and the good accessible to all”. With network of 62 stores, including 59 in France located in the biggest cities, Galeries Lafayette is now deploying internationally. With a fast-developing e-commerce website, Galeries Lafayette is also massively investing in an omni-channel approach to serving their clients.

About Mirakl:
Founded in 2011 by Philippe Corrot and Adrien Nussenbaum, the two former creators and directors of the marketplace activity of Fnac, Mirakl was born of the conviction that Marketplaces are the best response to the challenges of growth and profitability of the e-commerce sector. Mirakl helps multi-channel retailers, service providers and media in their marketplace project by proposing its solution Mirakl Marketplace Platform©, the best technical platform on the market and the only one designed in operational conditions. Modular and adaptable, it is compatible with all existing e-commerce solutions. Mirakl was the winner of E-commerce Awards 2012 in the category “New Services” and recently published the book “Marketplace: the future of e-commerce” available on www.mirakl.com.

Speakers
avatar for Adrien Nussenbaum

Adrien Nussenbaum

Co-founder and Head of Sales, Mirakl
avatar for Franck Zayan

Franck Zayan

Internet and E-commerce Director, Galeries Lafayette



Wednesday October 16, 2013 11:20am - 11:50am
Workshop Room A

11:20am

Workshop 2: Cross-channel Success Made Simple: Delivering Rich Interactive Experiences that Convert (Amplience)
Limited Capacity seats available

Join James Brooke, CEO of Amplience and the team and discover:

  • The opportunities for improving site conversion whilst reducing cost through responsive web design and rich interactive media
  • How leading retailers are creating engaging experiences across all consumer touch points that convert browsers into buyers and increase loyalty across channels
  • See best practice live examples from leading retailers
  • Receive top tips for improving campaign and site performance this Fall. 

Speakers
avatar for James Brooke

James Brooke

Chief Executive Office, Amplience



Wednesday October 16, 2013 11:20am - 11:50am
Workshop Room B

11:20am

Workshop 3: Building Online Stores of the Future (Digital River)
Limited Capacity seats available

Is your business ready to meet consumer expectations?

As e-commerce matures, consumers have come to expect more than a simple website and shopping cart. They expect an experience that marries the best aspects of physical shopping
with the instant gratification and convenience of online commerce.

If you’re looking for ways to future-proof your direct business and create even more brand loyalty, Digital River has some ideas.  Attend this workshop and learn more about:

  • Putting the consumer first – the benefits of a single, integrated account                
  • Beyond omni channel – connecting the physical experience to digital channels   
  • Customer satisfaction evolved – creating true convenience                
  • Customer-centric product design – leveraging technology to deliver real customisation     
  • User experience unchained – using next-gen technology to improve the purchasing experience

Wednesday October 16, 2013 11:20am - 11:50am
Workshop Room C

11:20am

Workshop 4: How to capitalise on the growth of mobile in store. Gain insight and question leading retailers on their in-store digital strategies (Portaltech Reply)
Limited Capacity seats available

Today’s customer wants to have full control of when and where they make their purchasing decision, whether at home, online or on the go. Today over 68% of shoppers come armed with ‘a crowd’ via their mobile phone. Purchases are not made ‘alone’; customers research online, send pictures to friends and family, read reviews and compare prices all whilst in-store or browsing sites on their tablet or smartphone.
This behavior marks a ‘new customer’. To connect and build loyalty with this ‘new customer’ retailers need to have an ongoing conversation with their customers so they can better understand their needs and hopefully drive future purchases.
In store is where retailers can really bring ‘the conversation’ to life. Retailers are testing technology in store, opening ‘concept stores’ and integrating mobile into the multi-channel experience while also listening to and conversing with customers across all touch points.
Come to this session to understand how technology can help retailers build trusted relationships and continue the conversation and hear real life examples of what retailers are doing.

Speakers:
Mark Adams, Partner at Portaltech Reply
Julian Douch, Associate Partner, Open Reply
Panel session with Portaltech customers in the Grocery, Fashion and Telco industries.

Who should attend:
Digital and Marketing Executives from retailerseCommerce Managers / DirectorsIT Architects / CIOs /

About Portaltech Reply:
Portaltech Reply is the leading hybris Partner with offices in London, Seattle, Milan and Dusseldorf. The company holds Platinum Elite Status and is Global Partner of the Year 2013, 2012 and 2010 with over 30 major hybris projects to its name. Portaltech Reply offers an end to end set of products and services for multi-channel commerce including consulting, commerce platform implementation and integration, mobile and digital design, SaaS and on-premise warehouse management, proximity marketing, mobile payments and Cloud based hosting on the Amazon platform wrapped in a full managed service from one single supplier. Portaltech Reply clients include British American Tobacco, Bunzl Group, Costco Wholesale, Delhaize Group, Iceland Foods, Monsoon & Accessorize, Office Shoes, O2, Phones 4u and TUI Travel.
www.portaltechreply.co.uk

Speakers
avatar for Mark Adams

Mark Adams

Partner, Portaltech Reply
avatar for Julian Douch

Julian Douch

Associate Partner, Open Reply



Wednesday October 16, 2013 11:20am - 11:50am
Workshop Room D

2:00pm

Workshop 5: Responsive Design: Designing for the future in a multi-device world (Venda)
Limited Capacity seats available

Synopsis

Mobile commerce is growing at a rate of 129% for some web retailers and as much as 185% for others.

With only 1 of the top 50 UK retail sites being fully Responsive, retailers are not correctly addressing the mobile opportunity with robust mobile commerce resources, and stand to lose up to 20% or more in potential revenue in 2013*.

Consumers are becoming even more demanding, and the diversity of devices browsing the web is expanding at a lightning fast pace (it’s no longer an i-world!).  The need to build slick, user-friendly mCommerce sites – and quickly, is becoming ever more important.

In this session Venda’s Chief Operating Officer, Damon Mannion, will co-present with Cloggs’ Managing Director, Chris Thomas, to demonstrate how Responsive Web Design has enabled the luxury shoe retailer to dynamically cater for all devices and screen resolutions from smartphones through to tablets and wide-screen desktops. As Venda’s very first Responsive site, Cloggs will offer valuable insight into the challenges and rewards of developing a fully optimised site. You cannot afford to miss this session!

*Apparel.com 2013

Speakers

Damon Mannion, Chief Operating Officer, Venda

Damon joined Venda in 2005 with over 15 years of technology leadership, retail experience and operational excellence. As Venda’s COO he is responsible for the design and build of all the Convergent Commerce solutions (eCommerce, mobile, social, store, etc.), and to date has delivered several hundred global solutions for some of the world’s leading brands and retailers. After implementation, he manages the customers’ enhancement roadmaps to further increase the success of their businesses. He is also responsible for the Group’s governance, through the project management office, and actively develops and promotes Venda’s new channel programmes and developer community. Prior to joining Venda: in 2000, he launched Mothercare’s award-winning first eCommerce site/operation; in 2003, he joined Silverscreen as IT Director – helping grow the brand from a few stores, to become the UK’s largest specialist DVD retailer in 2005. 

Chris Thomas, Managing Director, Cloggs

Chris Thomas is the Managing Director of Cloggs.com, which has been trading online since 1998. Chris joined the family business in 2002 as Commercial Director and was instrumental in building the business online, alongside his brother Nick. Since 1998 the business has sold in access of 1,000,000 pairs of shoes. Both in 2010 and 2011 Cloggs won coveted awards from Drapers recognising their success in a highly competitive industry. In addition, Cloggs was a finalist in the 2011 National Business Awards for ‘Large Online Business of the Year’. Chris started his career with KPMG after graduating with a 1st in Civil Engineering from Bristol University. He is a keen Sportsman and a Black Belt in Aikido. Cloggs.com was acquired by the JD Sports Fashion Group in January 2013.

Wednesday October 16, 2013 2:00pm - 2:30pm
Workshop Room A

2:00pm

Workshop 6: Delivering a multichannel experience with an Agile model (neoworks)
Limited Capacity seats available

What you will learn:
How to get a better understanding of project management methodologies
How to increase your digital revenues while creating a multichannel experience to your customers.

Who should attend:
Digital Strategists
E-commerce Directors
Anyone with an expanding web portfolio looking to manage resources more effectively. 

Why you should attend:
To find out how you can deliver a multichannel experience and gain competitive advantage, using an agile model.

Presenters’ details: 
Rick Hobbs, neoworks/Ted Baker (speaker to be confirmed)

Speakers
avatar for Rick Hobbs

Rick Hobbs

Senior E-commerce Solution Architect, Neoworks/Ted Baker



Wednesday October 16, 2013 2:00pm - 2:30pm
Workshop Room B

2:00pm

Workshop 7: How can you easily attract the most cost-effective and relevant traffic to your website? (HP Autonomy)
Limited Capacity seats available

Take the guesswork out of making effective business decisions, streamlining marketing operations and maximizing profitability. HP Autonomy brings the industry's most advanced analytics, targeting, and optimization capabilities into a unified solution. This enables you to automatically identify and execute an optimal marketing strategy based on a deep understanding of customer interactions across any channel. 
Attend HP Autonomy’s workshop and learn how you can easily attract the most cost-effective relevant traffic to your website and deliver a more engaging customer experience to dramatically increase conversion rates and drive revenue.

Speaker:
Will Cook, VP Multichannel Marketing, HP Autonomy

Speakers
avatar for Will Cook

Will Cook

Vice President Multichannel Marketing, HP Autonomy



Wednesday October 16, 2013 2:00pm - 2:30pm
Workshop Room C

2:00pm

Workshop 8: Maintain a low total cost of ownership (TCO) (Amazon UK)
Limited Capacity seats available

Time is of the essence whether you're launching your primary store or a secondary site to target new customers or capitalise on new channel opportunities. And as it never makes sense just to throw money at a project, reducing upfront costs and mitigating risk should be something that is top of mind.
Building on the Amazon Webstore platform requires no additional hardware or software investment, minimising disruption to your existing IT department and your bottom line. The pay-as-you-go pricing structure makes it easy to get the services you need, when you need them. What’s more, upgrades and new features are added to your eCommerce solutions for free. And because your website is hosted on Amazon’s scalable cloud hosting, you never have to buy new servers or install new software packages.
Join us on the 26th June and learn more about the ways of minimising risk and upfront costs to maximise your return on investment (ROI) of your eCommerce platform.

Speaker: Chris Poad – Director of Merchant Services, Amazon UK      
 
Chris Poad leads the team that helps third-party merchants grow their businesses on the Amazon platform through a suite of programmes: Selling on Amazon, Fulfilment Amazon, Amazon Webstore, Checkout by Amazon and Amazon's enterprise relationships. Chris was previously a category director with Amazon's retail organisation. Before Joing Amazon, Chris was Head of E-Commerce for a global catalogue business and has prior experience in consulting and business development for an internet search engine. Chris studied at University College of London and the London School of Economics.

Speakers
avatar for Chris Poad

Chris Poad

Director of Merchant Services, Amazon UK


Wednesday October 16, 2013 2:00pm - 2:30pm
Workshop Room D