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The Industry [clear filter]
Wednesday, October 16
 

11:20am

Chairman’s introduction - Ray Fowler, Ernst & Young Russia
Speaker: Ray Fowler, Ernst & Young Russia

Speakers
avatar for Ray Fowler

Ray Fowler

Executive Director Advisory Services CIS Retail, Ernst & Young Russia


Wednesday October 16, 2013 11:20am - 11:20am
The Industry Novotel London West 1 Shortlands, London W6 8DR

11:20am

Stream Keynote: Implementing a global payment strategy simply and effectively
While the acceptance of card payments may dominate online economies in the West, the tendency can easily be to assume that the same is true elsewhere in the world. The reality, as many merchants have discovered when expanding overseas is very different. Planning and implementing a global payments strategy can be expensive and take a lot of time to manage. WorldPay will discuss how such strategy can be crafted and successfully delivered.

Speaker: Praful Morar, VP Global Retail, WorldPay

Speakers
avatar for Praful Morar

Praful Morar

VP Global Retail, WorldPay

Sponsors
avatar for WorldPay

WorldPay

Stream 3 Sponsor


Wednesday October 16, 2013 11:20am - 11:50am
The Industry Novotel London West 1 Shortlands, London W6 8DR

11:55am

Creating a seamless Consumer-Driven Shopping Experience with Omni-Channel
The new shopping paradigm is being driven by the consumer, and the consumer does not care about channels! A positive shopping experience requires a consistent experience for the consumer, regardless of whether that shopping experience is taking place in the store, at their home, or on their mobile device. Today’s consumer also expects to be able to start the shopping experience in one channel and be able to continue the same shopping experience in another channel. In this session, we will discuss best-practices to help you move faster to deliver a seamless shopping experience for your customers, as well as review examples of how this is being delivered to consumers today.

Speaker: Jamus Driscoll, General Manager - EMEA, Demandware

Speakers
avatar for Rob Garf

Rob Garf

VP Product & Solutions Marketing, Demandware
VP Product & Solutions Marketing, Demandware
avatar for Alessio Rossi

Alessio Rossi

VP, Interactive and E-Business Marketing, Lancome USA
VP, Interactive and E-Business Marketing, Lancome USA


Wednesday October 16, 2013 11:55am - 12:20pm
The Industry Novotel London West 1 Shortlands, London W6 8DR

12:30pm

The Connected Future
What will become the retail basics of tomorrow? How are shoppers changing in this always-on connected world and when, where are how will they need a helping hand from retailers in their journey to purchase? And what will define a retailer? It’s time for the audience to listen and participate in the debate.

Speaker: Lloyd Burdett, Head of Global Clients and Strategy, The Futures Company

Speakers
avatar for Lloyd Burdett

Lloyd Burdett

Head of Global Clients and Strategy, The Futures Company


Wednesday October 16, 2013 12:30pm - 1:00pm
The Industry Novotel London West 1 Shortlands, London W6 8DR

2:00pm

Stream Keynote: How to keep up with customers whilst running to stand still: combining innovation and the knowledge of your people
Retail has gone through a transformation moving from the traditional retailer/product centric model to a customer/lifestyle centric market.
This has come at a time when retailers are facing the added challenge of launching multi-channel offerings and new business models such as international. Few options exist given constraints in capacity, skills and resources, hence outsourcing has become prevalent. But outsourcing doesn’t always give you differentiation, can dilute the branding and impact the customer proposition. Hence the need for a fresh approach combining technical innovation with retail best practice.

Speaker: Qusai Sarraf, CEO, IVIS Group

Speakers
avatar for Qusai Sarraf

Qusai Sarraf

CEO, IVIS Group

Sponsors
avatar for IVIS

IVIS

Stream 3 Sponsor


Wednesday October 16, 2013 2:00pm - 2:30pm
The Industry Novotel London West 1 Shortlands, London W6 8DR

2:35pm

Panel Discussion – A reality check for mobile
Moving to a mobile centric omni-channel model offers many gains, but the reality is that its hard to do, costs a lot of money and no one really knows what the benefits are going to be. Our panel of experts shares their experiences of making mobile work, linking data to get an holistic view of the consumer, the role of mobile marketing, where mobile payments fit and how they assess the ROI on what they do.

Panelists include:

Jonathan Wall, Shop Direct Group
Sue Eagan, Director Mobile & Tablet E-Commerce, Harry & David, 
Paul Jackson, Multi-Channel Development Controller, Argos
Peter Briffett, Managing Director, LivingSocial UK & Ireland

Speakers
avatar for Peter Briffett

Peter Briffett

Managing Director, LivingSocial UK & Ireland
avatar for Sue Eagan

Sue Eagan

Director Mobile & Tablet E-Commerce, Harry & David
PJ

Paul Jackson

Multi-Channel Development Controller, Argos
avatar for Jonathan Wall

Jonathan Wall

Group E-Commerce Director, Shop Direct Group


Wednesday October 16, 2013 2:35pm - 3:15pm
The Industry Novotel London West 1 Shortlands, London W6 8DR

3:55pm

Please sir, can I have more (channels)?
Moving quickly to adopt mobile and in-store channels presents many challenges to retailers. More content to manage, more channels to market, more analytics to review, more operational issues, more technical challenges, more people, more training, more cross-functional team working to get cross with…. As large multichannel retailers focus on maturing and trading their digital estate, Ashley Payne asks: “Do we really need to punish ourselves in the pursuit of new channels?”

Speaker: Ashley Payne, Head of Online Trading, Debenhams

Speakers
avatar for Ashley Payne

Ashley Payne

Head of Online Trading, Debenhams


Wednesday October 16, 2013 3:55pm - 4:25pm
The Industry Novotel London West 1 Shortlands, London W6 8DR

4:30pm

Closing keynote: Challenging the future
Having heard best practice for today’s retailing, asked questions, debated and networked, the closing keynote will stimulate and challenge ideas on retailing tomorrow and raise issues on what will be best practice and common practice in coming years.

Speaker: Peter Fitzgerald, Country Sales Director, Google UK

Speakers
avatar for Peter Fitzgerald

Peter Fitzgerald

Country Sales Director, Google UK


Wednesday October 16, 2013 4:30pm - 5:00pm
The Industry Novotel London West 1 Shortlands, London W6 8DR