Internet Retailing Conference 2013: The New Basics: Full Schedule

The home of board level conversation for multichannel retail.

11:20am BST

Chairman’s introduction - Dr Mike Baxter, Saleslogiq

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Speaker: Dr Mike Baxter, Saleslogiq

Speakers

Dr Mike Baxter

CEO & Founder, Saleslogiq

Wednesday October 16, 2013 11:20am - 11:20am BST
The Customer Novotel London West 1 Shortlands, London W6 8DR

Customer

11:20am BST

Stream Keynote: Tailoring the online journey to create a personalised customer experience

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How are cutting-edge retailers using advanced search and merchandising solutions to deliver an online customer experience that is not only tailored, intuitive and dynamic but also saves valuable merchandiser and marketer man hours? This session demonstrates how, through the use of real-time behavioural analysis, online retailers can deliver relevant content (products recommendations, navigation and even ads) – in context, leaving staff to spend their time understanding their customers’ needs through actionable intelligence and optimizing the customer experience.

Speakers

Johan Sävenstrand

Ecommerce Manager, Ginza AB

Sponsors

Apptus

Stream 1 Sponsor

Wednesday October 16, 2013 11:20am - 11:50am BST
The Customer Novotel London West 1 Shortlands, London W6 8DR

Customer

11:55am BST

Joining up the touchpoints and adding value

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Jeremey Fennell will share insight into how Dixons Retail is turning customer insight from multiple touchpoints including consumer research, online analytics and store exit studies, into commercial strategy to drive forward its service offerings and add value as a multichannel specialist.

Speaker: Jeremy Fennell, Ecommerce Director, Dixons Retail

Speakers

Jeremy Fennell

Ecommerce Director, Dixons Retail

Wednesday October 16, 2013 11:55am - 12:25pm BST
The Customer Novotel London West 1 Shortlands, London W6 8DR

Customer

12:30pm BST

Staying ahead of the online retail game through collaboration

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In his presentation, Joel will discuss how online only retailers and traditional brick and mortar companies can work effectively together.
Wayfair’s Get It Near Me program, only a few years old, has already signed up many of the top furniture retailers in the US. This collaboration effectively turns online researchers who prefer to buy offline into qualified leads for brick and mortar retailers, resulting in an enhanced customer experience.

Speaker: Joel Stevenson, Managing Director, Wayfair.co.uk

Speakers

Joel Stevenson

Managing Director, Wayfair.co.uk

Wednesday October 16, 2013 12:30pm - 1:00pm BST
The Customer Novotel London West 1 Shortlands, London W6 8DR

Customer

2:00pm BST

Stream keynote: Delight your omni-channel shoppers with a personalisation strategy beyond traditional commerce

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During this session, learn insight into integrating personalisation throughout the customer shopping path by consolidating data sources to support your organisation’s digital strategy. Leverage key channels to build out individualised content personalisation and product recommendations that drive engagement and loyalty.

Speaker: Elias Mouybayed, Head of Sales EMA, Certona

Speakers

Elias Mouybayed

Head of Sales EMA, Certona

Sponsors

Certona

Stream 1 Sponsor

Wednesday October 16, 2013 2:00pm - 2:30pm BST
The Customer Novotel London West 1 Shortlands, London W6 8DR

Customer

2:35pm BST

Panel Discussion – Internet Retailing In Store

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Internet retailing in store is more than providing free wifi for customer use. Hear what has and hasn’t worked for these retailers using digital in store to enhance and personalise the shopping experience, gain from showrooming behaviour and make the sale.

Panelists include:

Sean McKee, Head of Ecommerce and Customer Services, Schuh
Paul Wright, Head of E-commerce, FatFace
Anders Dahlberg, E-commerce Manager, Intersport Sweden
David Tarbuck, Head of Multi-Channel Delivery, Kiddicare

Speakers

Anders Dahlberg

E-commerce Manager, Intersport Sweden

Sean McKee

Head of Ecommerce and Customer Services, Schuh

David Tarbuck

Head of Multi-Channel Delivery, Kiddicare

Paul Wright

Head of E-commerce, FatFace

Wednesday October 16, 2013 2:35pm - 3:15pm BST
The Customer Novotel London West 1 Shortlands, London W6 8DR

Customer

3:55pm BST

Service as a key differentiator

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If all retailers are omni-channel and cannot compete on price, what’s left? Jo Causon shares insight into service as a key differentiator, its ROI and why the future is anticipating the needs of individual customers in terms of the customer experience as well as product and delivery option.

Speaker: Jo Causon, Chief Executive, Institute of Customer Service

Speakers

Jo Causon

Chief Executive, Institute of Customer Service

Wednesday October 16, 2013 3:55pm - 4:25pm BST
The Customer Novotel London West 1 Shortlands, London W6 8DR

Customer

4:30pm BST

Closing keynote: Challenging the future

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Having heard best practice for today’s retailing, asked questions, debated and networked, the closing keynote will stimulate and challenge ideas on retailing tomorrow and raise issues on what will be best practice and common practice in coming years.

Speaker: Brad Little, Head of Vertical Solutions, Facebook

Speakers

Brad Little

Head of Vertical Solutions, Facebook

Wednesday October 16, 2013 4:30pm - 5:00pm BST
The Customer Novotel London West 1 Shortlands, London W6 8DR

Customer