Loading…
The home of board level conversation for multichannel retail.

Sign up or log in to bookmark your favorites and sync them to your phone or calendar.

Customer [clear filter]
Wednesday, October 16
 

11:20am

Chairman’s introduction - Dr Mike Baxter, Saleslogiq
Speaker: Dr Mike Baxter, Saleslogiq

Speakers
avatar for Dr Mike Baxter

Dr Mike Baxter

CEO & Founder, Saleslogiq


Wednesday October 16, 2013 11:20am - 11:20am
The Customer Novotel London West 1 Shortlands, London W6 8DR

11:20am

Stream Keynote: Tailoring the online journey to create a personalised customer experience
How are cutting-edge retailers using advanced search and merchandising solutions to deliver an online customer experience that is not only tailored, intuitive and dynamic but also saves valuable merchandiser and marketer man hours? This session demonstrates how, through the use of real-time behavioural analysis, online retailers can deliver relevant content (products recommendations, navigation and even ads) – in context, leaving staff to spend their time understanding their customers’ needs through actionable intelligence and optimizing the customer experience.

Speakers
avatar for Johan Sävenstrand

Johan Sävenstrand

Ecommerce Manager, Ginza AB

Sponsors
avatar for Apptus

Apptus

Stream 1 Sponsor


Wednesday October 16, 2013 11:20am - 11:50am
The Customer Novotel London West 1 Shortlands, London W6 8DR

11:55am

Joining up the touchpoints and adding value
Jeremey Fennell will share insight into how Dixons Retail is turning customer insight from multiple touchpoints including consumer research, online analytics and store exit studies, into commercial strategy to drive forward its service offerings and add value as a multichannel specialist.

Speaker: Jeremy Fennell, Ecommerce Director, Dixons Retail

Speakers
avatar for Jeremy Fennell

Jeremy Fennell

Ecommerce Director, Dixons Retail


Wednesday October 16, 2013 11:55am - 12:25pm
The Customer Novotel London West 1 Shortlands, London W6 8DR

12:30pm

Staying ahead of the online retail game through collaboration
In his presentation, Joel will discuss how online only retailers and traditional brick and mortar companies can work effectively together.
Wayfair’s Get It Near Me program, only a few years old, has already signed up many of the top furniture retailers in the US. This collaboration effectively turns online researchers who prefer to buy offline into qualified leads for brick and mortar retailers, resulting in an enhanced customer experience.

Speaker: Joel Stevenson, Managing Director, Wayfair.co.uk

Speakers
avatar for Joel Stevenson

Joel Stevenson

Managing Director, Wayfair.co.uk


Wednesday October 16, 2013 12:30pm - 1:00pm
The Customer Novotel London West 1 Shortlands, London W6 8DR

2:00pm

Stream keynote: Delight your omni-channel shoppers with a personalisation strategy beyond traditional commerce
During this session, learn insight into integrating personalisation throughout the customer shopping path by consolidating data sources to support your organisation’s digital strategy. Leverage key channels to build out individualised content personalisation and product recommendations that drive engagement and loyalty.

Speaker: Elias Mouybayed, Head of Sales EMA, Certona

Speakers
avatar for Elias Mouybayed

Elias Mouybayed

Head of Sales EMA, Certona

Sponsors
avatar for Certona

Certona

Stream 1 Sponsor


Wednesday October 16, 2013 2:00pm - 2:30pm
The Customer Novotel London West 1 Shortlands, London W6 8DR

2:35pm

Panel Discussion – Internet Retailing In Store
Internet retailing in store is more than providing free wifi for customer use. Hear what has and hasn’t worked for these retailers using digital in store to enhance and personalise the shopping experience, gain from showrooming behaviour and make the sale.

Panelists include:

Sean McKee, Head of Ecommerce and Customer Services, Schuh
Paul Wright, Head of E-commerce, FatFace
Anders Dahlberg, E-commerce Manager, Intersport Sweden
David Tarbuck, Head of Multi-Channel Delivery, Kiddicare

Speakers
avatar for Anders Dahlberg

Anders Dahlberg

E-commerce Manager, Intersport Sweden
avatar for Sean McKee

Sean McKee

Head of Ecommerce and Customer Services, Schuh
avatar for David Tarbuck

David Tarbuck

Head of Multi-Channel Delivery, Kiddicare
avatar for Paul Wright

Paul Wright

Head of E-commerce, FatFace


Wednesday October 16, 2013 2:35pm - 3:15pm
The Customer Novotel London West 1 Shortlands, London W6 8DR

3:55pm

Service as a key differentiator
If all retailers are omni-channel and cannot compete on price, what’s left? Jo Causon shares insight into service as a key differentiator, its ROI and why the future is anticipating the needs of individual customers in terms of the customer experience as well as product and delivery option.

Speaker: Jo Causon, Chief Executive, Institute of Customer Service

Speakers
avatar for Jo Causon

Jo Causon

Chief Executive, Institute of Customer Service


Wednesday October 16, 2013 3:55pm - 4:25pm
The Customer Novotel London West 1 Shortlands, London W6 8DR

4:30pm

Closing keynote: Challenging the future
Having heard best practice for today’s retailing, asked questions, debated and networked, the closing keynote will stimulate and challenge ideas on retailing tomorrow and raise issues on what will be best practice and common practice in coming years.

Speaker: Brad Little, Head of Vertical Solutions, Facebook

Speakers
avatar for Brad Little

Brad Little

Head of Vertical Solutions, Facebook


Wednesday October 16, 2013 4:30pm - 5:00pm
The Customer Novotel London West 1 Shortlands, London W6 8DR