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Wednesday, October 16 • 12:30pm - 1:00pm
Simplifying the interfaces to close the sale

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Does it matter which channel the customer uses to make their purchase? No, but the interface and checkout process need to be simple to use and not be a barrier to anyone using them, be that online, on a phone, tablet or in store. The same is true for interfaces used by staff to close the sale in store. Shivani Tejuja shares the learnings from New Look on customer engagement and experience across touchpoints and how technology interfaces are helping staff to close the sale in store.

Speaker: Shivani Tejuja, eCommerce & Multichannel Director, New Look

avatar for Shivani Tejuja

Shivani Tejuja

eCommerce & Multichannel Director, New Look

Wednesday October 16, 2013 12:30pm - 1:00pm BST
The Business Novotel London West 1 Shortlands, London W6 8DR

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