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The home of board level conversation for multichannel retail.
Wednesday, October 16 • 2:00pm - 2:30pm
Stream Keynote: How to keep up with customers whilst running to stand still: combining innovation and the knowledge of your people

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Retail has gone through a transformation moving from the traditional retailer/product centric model to a customer/lifestyle centric market.
This has come at a time when retailers are facing the added challenge of launching multi-channel offerings and new business models such as international. Few options exist given constraints in capacity, skills and resources, hence outsourcing has become prevalent. But outsourcing doesn’t always give you differentiation, can dilute the branding and impact the customer proposition. Hence the need for a fresh approach combining technical innovation with retail best practice.

Speaker: Qusai Sarraf, CEO, IVIS Group

Speakers
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Qusai Sarraf

CEO, IVIS Group

Sponsors
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IVIS

Stream 3 Sponsor


Wednesday October 16, 2013 2:00pm - 2:30pm
The Industry Novotel London West 1 Shortlands, London W6 8DR

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