The home of board level conversation for multichannel retail.
Back To Schedule
Wednesday, October 16 • 2:00pm - 2:30pm
Stream Keynote: How to keep up with customers whilst running to stand still: combining innovation and the knowledge of your people

Sign up or log in to save this to your schedule, view media, leave feedback and see who's attending!

Retail has gone through a transformation moving from the traditional retailer/product centric model to a customer/lifestyle centric market.
This has come at a time when retailers are facing the added challenge of launching multi-channel offerings and new business models such as international. Few options exist given constraints in capacity, skills and resources, hence outsourcing has become prevalent. But outsourcing doesn’t always give you differentiation, can dilute the branding and impact the customer proposition. Hence the need for a fresh approach combining technical innovation with retail best practice.

Speaker: Qusai Sarraf, CEO, IVIS Group

avatar for Qusai Sarraf

Qusai Sarraf


avatar for IVIS


Stream 3 Sponsor

Wednesday October 16, 2013 2:00pm - 2:30pm BST
The Industry Novotel London West 1 Shortlands, London W6 8DR

Attendees (0)