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Wednesday, October 16 • 3:55pm - 4:25pm
Service as a key differentiator

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If all retailers are omni-channel and cannot compete on price, what’s left? Jo Causon shares insight into service as a key differentiator, its ROI and why the future is anticipating the needs of individual customers in terms of the customer experience as well as product and delivery option.

Speaker: Jo Causon, Chief Executive, Institute of Customer Service

avatar for Jo Causon

Jo Causon

Chief Executive, Institute of Customer Service

Wednesday October 16, 2013 3:55pm - 4:25pm BST
The Customer Novotel London West 1 Shortlands, London W6 8DR

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