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Wednesday, October 16 • 2:00pm - 2:30pm
Stream Keynote: Delivering customers individual ordering expectations

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Omni-channel retail increasingly requires that retailers are able to match how their customers wish to engage and do business with them. Customers wish to place orders to whom they want , when they want, where they want, how they want – all within a single order. This session will look at the challenges Hotel Chocolat faced to deliver international customer expectations and create competitive advantage using flexible delivery options (e.g. pre-order, click ‘n collect, split deliveries) that pose complex issues around tax, promotions and gifting.

Speakers:
Matthew Keys, Digital Marketing Manager, Hotel Chocolat
James Candy, Business Development Director, Red Technology

Speakers
avatar for James Candy

James Candy

Business Development Director, Red Technology
avatar for Matthew Keys

Matthew Keys

Digital Marketing Manager, Hotel Chocolat


Wednesday October 16, 2013 2:00pm - 2:30pm BST
The Business Novotel London West 1 Shortlands, London W6 8DR

Attendees (0)