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Wednesday, October 16 • 2:00pm - 2:30pm
Stream Keynote: Delivering customers individual ordering expectations

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Omni-channel retail increasingly requires that retailers are able to match how their customers wish to engage and do business with them. Customers wish to place orders to whom they want , when they want, where they want, how they want – all within a single order. This session will look at the challenges Hotel Chocolat faced to deliver international customer expectations and create competitive advantage using flexible delivery options (e.g. pre-order, click ‘n collect, split deliveries) that pose complex issues around tax, promotions and gifting.

Matthew Keys, Digital Marketing Manager, Hotel Chocolat
James Candy, Business Development Director, Red Technology

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James Candy

Business Development Director, Red Technology
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Matthew Keys

Digital Marketing Manager, Hotel Chocolat

Wednesday October 16, 2013 2:00pm - 2:30pm BST
The Business Novotel London West 1 Shortlands, London W6 8DR

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